by Sue Deyoe ~ May 3rd, 2010
AUTO DEALERS AMONG TOP BBB COMPLAINTS
BBB Examines 1st Quarter Complaint Statistics
Anchorage, Alaska – April 28, 2010 – Auto dealers of both new vehicles and used vehicles have topped Better Business Bureau’s list of most-complained-about industries in Alaska consistently since 2006. According to the 2010 first-quarter complaint statistics, “Auto Dealers – Used Cars” ranked first for complaints; while “Auto Dealers – New Cars” ranked third.
BBB’s first quarter statistics examine complaints accrued between January and March 2010. The following industries in Alaska received the highest number of complaints:
TOP 5 COMPLAINTS
1. Auto Dealers – Used Cars
2. Auto Repair & Service
3. Auto Dealers – New Cars
4. Billing Service
“Whether shopping for a new or used vehicle, the complaint statistics show the importance of checking the BBB Reliability Report for a dealership before you buy,” said Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “These reports are free, helpful and easy to access.”
Visit www.bbb.org to check BBB Reliability Reports and to view Alaska’s complete top 20 complaint list.